FAQ

You have reached our FAQ page. If you have any other questions please email info@dnaprinting.com.au

CANVAS PRINTS

What wrap styles do you offer?

We have 3 different options to choose from when ordering. Mirror, Wrapped & solid colour(black or white).

Note:Wrapped Border should allow 4cm on each side. When there is no room to wraparound we will use mirror by default

If you have any concerns regarding Wrap Styles please email our team at info@dnaprinting.com.au

Do Canvas Prints come stretched around a frame ready to hang?
Yes, all our canvas prints are professional stretched around a custom made frame, finished with backing tape & string ready to hang on your wall.
Our standard frame profile is 38mm thick, we also stock a 30mm thick frame on request.br />

How do I know if my image is good quality?
Generally the image should be the original taken from the camera to give you the best resolution. Most digital camera's will
take an image of around 1-2mb or higher. If you are scanning an image you will need to set the 'dpi' setting to at least 600dpi
and ensure you give both the scanner and image a wipe to remove as much dust as possible.
There are many factors that come into producing a good quality image, (eg. cropping or zooming will greatly reduce the quality of an image)
If you are concerned about the quality of your image please email before placing your order it to info@dnaprinting.com.au with the rough size you would like it enlarged to and our
team will advise you if your image will enlarge well.

What type of Canvas & Finish do you have?
We use a bright white 420gsm Poly/Cotton Blend (70/30) Matte Canvas

What type of payment do you accept?

All payments are processed by PAYPAL, which is the safest method of online purchasing. We will never see any of your personal
banking or card details. You do not require a Paypal account to Paypal with Paypal, you can click on 'don't have an account and pay with your credit card.



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Our standard business hours are Mon to Fri 10am - 5pm. Outside these hours we do request you email any questions through.

How much is Delivery?
$4.95 for anywhere in the Shoalhaven.
$16.95 for the rest of Australia We do combine postage which will be automatically calculated at checkout which is $3 per additonal item.
Insurance commences from $5 for the first parcel & $3 for every canvas thereafter & is Highly Recommended.

Do you offer other sizes?
Yes, we can custom make just about any size for you.
Sizes larger than those offered on our website may attract higher postage costs due to the size & will be quoted upon request.

How long do they take?
Most canvas print orders will be finished within 7 days, however during peak periods such as Christmas this time may extend slightly.
Please let us know if you need it in a hurry If you are concerned about delivery times please feel free to email us at info@dnaprinting.com.au and we can give you an idea of current estimated delivery times to your address.


Are the Canvas Prints made in Australia?
YES, we are proud to say we Print, custom make the frames & stretched all canvas prints here in the Shoalhaven by our dedicated & talented team.

Can I use my own image?
Yes, we predominantly print your images on canvas, however when you click on your desired size you do have the option to Upload your own image
or search through our images. We have integrated fotalia.com stock images here so you can search from over 20 million images.
Please note: these images do incur a fee which is calculated at checkout.



VINYL STICKERS, OUTDOOR BANNERS & PHOTOWALLS

We will be adding FAQ progressively for these products. Please send through any questions to info@dnaprinting.com.au